Dear Amazon.com,
It’s November 13, 2010 and you have a unique opportunity to make a powerful statement in support of children’s safety. I realize you are currently dealing with a public relations mess since CNN and others have noted the pedophile how to guides on your site. I give you credit for removing the material, but your time to act, and your position on the issue still leaves people wondering about why it took so long and what you intend to do in the future.
Your Letter
I realize corporations often don’t respond as quickly as they need to, but now is the time to act. If you are stuck looking for the right words, here is a starting point:
“Amazon.com has always worked to provide the largest selection of appropriate materials available to our customers. Recently several books made it on to our site that should not have been listed due to their exploitive nature. We regret the incident and are working to improve our screening process. While we do not censor, we take every effort to exclude material that may advocate criminal activities. Amazon.com takes protection of children seriously. We recognize that none of us can ensure the safety of children alone, and we welcome our customer’s input to improve our efforts. “
Feel free to adjust as needed, but please respond soon. Your customer are waiting!
